CryptoLand Troubleshooting: Common Issues & Fixes

Running into problems? Here are solutions for the most common CryptoLand issues.

Wallet Connection Issues

Problem: Wallet Won’t Connect

Symptoms: Click connect, nothing happens or connection fails

Solutions:

1. Refresh the page – Simple but often works
2. Check wallet app is open – XUMM needs to be active on your phone
3. Update your wallet – Ensure you have the latest version
4. Try a different browser – Chrome, Firefox, or Brave
5. Clear browser cache – Settings → Privacy → Clear browsing data
6. Disable browser extensions – Ad blockers can interfere
7. Check internet connection – Stable connection required

Problem: QR Code Won’t Scan (XUMM)

Solutions:

• Ensure camera permissions are enabled
• Clean your phone camera lens
• Adjust screen brightness
• Try copying the connection link instead

Problem: Wallet Disconnects Repeatedly

Solutions:

• Check if wallet has session timeout settings
• Keep wallet app in foreground during transactions
• Try browser extension wallet instead of mobile

Transaction Issues

Problem: Transaction Failed

Symptoms: Error message when trying to harvest, buy, or take actions

Solutions:

1. Check XRP balance – Need more than 10 XRP reserve
2. Verify you have CRYPTO – Actions cost small amounts
3. Wait and retry – Network congestion is temporary
4. Check wallet for pending transactions – May need to confirm or cancel

Problem: Transaction Stuck/Pending

Solutions:

• XRP Ledger transactions are fast—if pending, check wallet
• May need to approve transaction in wallet app
• Check transaction on XRP explorer (xrpscan.com)

Problem: “Insufficient Balance” Error

Solutions:

• Remember: 10 XRP is always locked as reserve
• You need XRP above the reserve for transactions
• Check if you have enough CRYPTO for action costs

Asset Issues

Problem: Purchased Asset Not Showing

Solutions:

1. Wait 1-2 minutes – Allow blockchain to update
2. Refresh the page – Force reload (Ctrl+F5)
3. Check your wallet directly – Verify NFT is there
4. Check transaction on explorer – Confirm it completed

Problem: Asset Showing in Wallet But Not Game

Solutions:

• Log out and reconnect wallet
• Clear browser cache
• Try different browser
• Contact support if persists

Problem: Can’t See CRYPTO Balance

Solutions:

• CRYPTO may display differently in wallet vs game
• Refresh game interface
• Check if trustline is set up in wallet

Gameplay Issues

Problem: Can’t Harvest/Mine/Govern

Possible causes:

• Already performed action today (24-hour cooldown)
• Not enough CRYPTO to pay action cost
• Wallet disconnected mid-session

Solutions:

• Check when you last performed the action
• Verify CRYPTO balance for costs
• Reconnect wallet

Problem: Lower Earnings Than Expected

Possible causes:

• Forgetting about taxes (10% for land, 20% for avatars)
• Miners: 50% goes to Thieve Pool
• Action costs deducted from earnings
• Missing some daily harvests

Account Issues

Problem: Lost Access to Wallet

If you have your seed phrase:

1. Download fresh wallet app
2. Use “Restore” or “Import” option
3. Enter your seed phrase
4. Assets will reappear

If you DON’T have your seed phrase:

Unfortunately, assets cannot be recovered without the seed phrase. This is why backup is critical.

Problem: Think Wallet Was Compromised

Immediate actions:

1. Create a new wallet immediately
2. Transfer any remaining assets to new wallet
3. Never use compromised wallet again
4. Review how compromise may have happened

Browser/Technical Issues

Problem: Page Won’t Load

Solutions:

• Check your internet connection
• Try different browser
• Disable VPN if using one
• Clear DNS cache (ipconfig /flushdns on Windows)

Problem: Buttons/Features Not Working

Solutions:

• Enable JavaScript in browser
• Disable ad blockers for the site
• Update your browser to latest version
• Try incognito/private mode

Still Having Issues?

If problems persist after trying these solutions:

1. Document the issue (screenshots, error messages)
2. Note your browser, wallet, and device info
3. Contact official support through Discord
4. Avoid “support” from DMs—they’re likely scams